Support

A) Warranty

5 Years Warranty for Filton’s Cartridge and Filton’s Flexible Spout

Term & Condition:

  1. This warranty is effective for products purchased from authorized dealers of Molecq Sdn Bhd in Malaysia only.
  2. The warranty is non-transferable.
  3. The warranty is against defective parts and manufacturing fault only.
  4. Molecq shall at sole discretion either repair the product or replace it with the equivalent product. Molecq may use new and/or reconditioned parts made by various manufacturers in performing warranty. In the case of repair or replacement, Molecq shall own all the parts removed from the product.
  5. Our technical consultant has the right and authority to impose service charge(s)/ to decline (deny or reject) repair of the product if the warranty card is failed to be presented by the customer when service is required.
  6. This warranty extensive uncovers Labor charges and/ or damage incurred in installation, repair, or replacement, as well as any other kind of loss or damage.

Warranty Exclusion:

  1. This warranty excludes all industrial, commercial and business usage of faucets.
  2. Damage resulting from the act of neglect or misuse or default or unauthorized service, transportation, improper installation, disassembly, alteration and modification by any unauthorized party.
  3. Damage resulting from normal wear and tear items (such as handle, spout, cover, tap nozzle etc.)
  4. Damage caused directly or indirectly by acts of Government strikes, lockout, fire explosion, attack of household pests, act of God, lightning, flood, pollution or any cause beyond the control of Molecq Sdn Bhd.

 

B) Service & Care

Our Service Commitments: Genuine Part

 We have full range of genuine parts for replacement. This is to ensure quality of after sales services.

Water dripping from the spout which handle in the close condition

With normal wear, the faucet’s ceramic disc and wassel become worn, which may result in a leak from the spout. To stop the leak, simply replace the cartridge by following these steps:

  1. Shut out water supply.
  2. Loosen the set screw with an Allen Key or Screw Driver and remove the handle. If the handle has a button cover, take off the handle button, remove the screw inside and lift off the handle.
  3. Unscrew cartridge cover and / or nut.
  4. Use a crescent wrench to loosen the cartridge. (Applica for SP-C90)
  5. Remove the cartridge from faucet body.
  6. Wipe and clean any deposit inside of the body with a soft cloth.
  7. Place new cartridge into body. (Mixer cartridge-Align the 2 tabs on bottom of stem with the slots in the body, so the “screw sign” on top stem points toward to front)
  8. Tighten cartridge with crescent wrench. (Applica for SP-C90)
  9. Screw cartridge nut and / or cover on and hand tighten.
  10. Replace handle, tightens screw.

Water leak from connection part (e.g. spout and body)

Nothing is wrong with the part. Just replace and/or insert wassel / ring on the connection part then tighten again.

Water flow slower

With normal wear, mineral or sand might flow with water through the faucet. Accumulate of this substance may affect the flow of water. This problem may solve with removing blocking substance from tap nozzle net and / or cartridge only.

C) Cleaning & Care

  1. Clean or maintain the finish on your faucet
    Always blot dry any water from faucet surface. Allowing water to evaporate on the surface can lead to build up of mineral deposits. Cleaning with a damp non-abrasive sponge and buffing it dry with a clean soft cloth should help keep your product looking beautiful. To remove water spots, use warm water and a soft, damp cloth. Hard water stains may be removed using a 50/50 solution of white vinegar and water.  Make certain that you rinse thoroughly with water afterward. Avoid using the following which can damage your finish:
    - Avoid industrial cleaners and abrasive cleaners, such as those used for toilet bowls, green Scotch-Brite heavy duty scrub sponges, Scrubbing Bathroom Cleaner, Soft Scrub, and Tile Cleaner.
    - Avoid products that state on the label that they remove tarnish and rust, and those containing hydrofluoric, hydrochloric and/or phosphoric acids and caustic agents.
    - Avoid harsh abrasives or polisheso
    - Avoid bleach-based cleaners
  2. Clean and / or remove the mineral deposit from your showerhead
    Wipe the face of the showerhead (rubber nubbins) to loosen and break away deposits.